Disputes Resolution Process
We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.
You can contact with KNZ Internal Dispute Resolution Team:
- by calling: 0800 123 015
- by emailing: clientrelations@kubota.co.nz
- use email form below
and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.
When we receive your complaint, we will:
- acknowledge your complaint within 1-2 working days
- gather and evaluate information about your complaint
- respond to you within 20 working days.
If we cannot agree on how to resolve the complaint, You may refer your complaint to Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service. FSCL is our independent external ombudsman and dispute resolution service that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL's service is free of charge to you. Kubota New Zealand is a member of FSCL.
FSCL’s service does not cost you anything and they will help resolve the complaint.
You can contact FSCL:
- by calling 0800 347 257
- by emailing complaints@fscl.org.nz
- through FSCL’s website: www.fscl.org.nz
- writing to: FSCL, PO Box 5967, Wellington 6011